Utility Billing

Primary Services Overview

The City of Elko New Market provides water, sanitary sewer, storm water, and streetlight/warning siren services to residents and businesses.  These services are billed to residents on a monthly basis.  Any residents not connected to city water & sewer services are billed on an annual basis for storm water and streetlight/warning siren services.

Utility billing accounts that become delinquent are subject to 10% penalty fees.  All delinquent accounts are certified to Scott County for collection with the property taxes.

Pay or View Your Utility Bill

Moving In?
New residents that need to arrange service should complete the Set-Up New Utility Service Account Online Form.  New residents can find contact information for service providers on the Moving to Elko New Market web page.

Moving Out?
Customers moving out of the City should complete the Cancel Utility Service Account Online Form.  Please keep in mind that utility billings are always one month behind as the City performs the monthly meter reads on or about the 1st of the month and then bills for the previous month usage.

Yearly Sewer Averaging

The City of Elko New Market has a sewer averaging policy in place using the months of December, January and February.  The water usages of these three months create a sewer average that is used as the "sewer usage" for each monthly utility billing from March through November.

During the summer months, many residents have higher water usages from sprinkling lawns, watering gardens, filling pools, washing cars, etc.  This policy was put in place to save residents from higher sewer charges due to higher water usages. 

New residents moving into Elko New Market that we do not have usage history on are billed using a sewer average of 4000 gallons until the next averaging period where they will create their own sewer average.

Water Conservation Tips

Over irrigation or accidental water usage can be costly.  Residents should monitor their water usage to prevent high water bills.  Below are just a few simple and relatively inexpensive steps to conserve water and save your household money.

In the Home:
  • Check faucets and pipes for leaks:  A small drip from a worn faucet washer can waste 20 gallons of water per day. Larger leaks can waste hundreds of gallons.

  • Check your toilets for leaks:  Put a little food coloring in your toilet tank. If, without flushing, the color begins to appear in the bowl within 30 minutes, you have a leak that should be repaired immediately.

  • Use your water meter to check for hidden water leaks:  Read the house water meter before and after a two-hour period when no water is being used.  If the meter does not read exactly the same, there is a leak.

  • Install water-saving shower heads and low-flow faucet aerators.

  • Take shorter showers:  One way to cut down on water use is to turn off the shower after soaping up, then turn it back on to rinse.  A four-minute shower uses approximately 20 to 40 gallons of water.

  • Use your dishwasher and clothes washer for only full loads:  Automatic dishwashers and clothes washers should be fully loaded for optimum water conservation.

In the Yard & Garden:

  • Plant drought-resistant lawns, shrubs and plants:  Many beautiful shrubs and plants thrive with far less watering than other species.

  • Put a layer of mulch around trees and plants:  Mulch will slow evaporation of moisture while discouraging weed growth.

  • Water your lawn only when it needs it:  A good way to see if your lawn needs watering is to step on the grass.  If it springs back up when you move, it doesn't need water. If it stays flat, the lawn is ready for watering. Letting the grass grow taller (to 3") will also promote water retention in the soil.

Watering Restrictions

Please remember the City of Elko New Market does have city code regarding the watering of lawns.

Conservation Measures:
  1. Odd/Even Restriction:  Use of the city water supply system for lawn or garden sprinkling or other irrigation shall be limited to an odd/even schedule corresponding to the property address effective each year from May 1 to September 30.  Lawn or garden sprinkling or other irrigation is not permitted between the hours of eleven o'clock (11:00) a.m. and six o'clock (6:00) p.m.

  2. Exception:  The watering of new seed or sod for a period of two (2) weeks from the date of seeding or sodding shall be excepted from the odd/even water use restrictions, but not the restriction on hours of sprinkling or irrigation.  This exception for seeded or sodded areas shall not apply to previously established areas of the same lot.

Emergency Restrictions:

Whenever the city council determines it in the public interest, the city council may, by resolution, further limit the use, times and hours during which water may be used from the city water supply system by giving notice by publication or by posting in the city hall and at such public places as the city council may direct.

The City of Elko New Market has made reasonable efforts to ensure the accuracy of the information provided in its website. Please contact the City of Elko New Market at (952)461-2777 to verify the accuracy of the information.